FAQs
About Brand
What does Ormara mean?
Inspired by the coastal purity of Ormara, Ormara Foods brings you premium frozen delights, ready to fry and savor. With a commitment to quality and taste, we ensure every bite is crisp, fresh, and full of flavor.
Are Ormara products and the ingredients used in them halal?
Yes, all Ormara Foods products are made with 100% halal ingredients, ensuring the highest quality and compliance with halal standards.
Is Ormara a Pakistani brand?
Yes, Ormara Foods is a proudly Pakistani brand, committed to delivering high-quality, halal frozen foods inspired by the rich flavors of our region.
Does Ormara offer home delivery? In which cities?
Yes, Ormara Foods offers home delivery, currently available in Rawalpindi and Islamabad.
In which cities is Ormara available?
We are currently offering home deliveries in Rawalpindi and Islamabad.
Can I pay via Credit/Debit Card?
Yes, you can pay via Credit/Debit Card for a secure and seamless checkout experience.
Does Ormara accept online payment methods?
Yes, Ormara Foods accepts online payments via Credit/Debit Card, bank transfer, Easypaisa, and JazzCash.
How can I file a complaint with Ormara?
If you are having any issue with your order, you can always contact us through whatsapp at +92-326-013-0138.
Does Ormara have a loyalty program? How can I become a member?
No, currently we do not have any such program to offer.
What is the return policy of Ormara?
Please refer to our return policy.
How does Ormara freeze its products?
Ormara Foods uses advanced freezing technology to lock in freshness and flavor. Our products are rapidly frozen to preserve their quality, texture, and taste, ensuring a premium experience in every bite.
Are Ormara products free from any harmful preservatives?
Yes, Ormara Foods products are free from harmful preservatives. We use high-quality ingredients and advanced freezing techniques to maintain freshness and taste naturally.
Chicken Myths
What is a broiler chicken? How is it different from a Desi chicken?
A broiler chicken is bred for quick growth, reaching market size in 5-7 weeks, with tender and juicy meat. In contrast, a Desi chicken grows naturally over 4-6 months, resulting in firmer meat with a richer flavor. Both have their own unique taste and texture, catering to different preferences.
Are antibiotics given to the chickens harmful to humans?
When used responsibly, antibiotics in chickens are not harmful to humans. Poultry farms follow strict guidelines, including withdrawal periods, to ensure no antibiotic residues remain in the meat.
Why are chickens given vaccines?
Chickens are given vaccines to prevent diseases, boost immunity, and ensure healthy growth. This helps maintain high-quality, safe poultry products while reducing the need for antibiotics.
Are hormones or steroids given to broiler chickens?
No, broiler chickens are not given hormones or steroids. Their rapid growth is due to selective breeding, a high-nutrition diet, and proper care.
Is it true that broilers become so big that they cannot walk on their feet?
No, healthy broiler chickens can walk and move normally. They grow quickly due to selective breeding and nutrition, but proper care ensures their well-being and mobility.
What is bird flu? Should I be concerned about eating chickens if there is an outbreak?
Bird flu (avian influenza) is a viral infection that affects poultry. Properly cooked chicken is safe to eat, as the virus is destroyed at high temperatures. Always follow hygiene and cooking guidelines for safety.
Cooking-Related
What’s the difference between ready-to-cook or fully-cooked Ormara products?
Ready-to-cook products need to be fried or cooked before eating, while fully-cooked products are pre-cooked and only require reheating for quick serving.
What’s the best way to cook Ormara frozen products?
For the best taste and texture, deep fry Ormara frozen products in hot oil until golden and crispy. Some items may also be air-fried or baked—check the description for specific instructions.
Can Ormara products be air-fried?
Yes, many Ormara products can be air-fried for a healthier option. Check the packaging for specific air-frying instructions and recommended cooking times.
About Faulty Products
Why is there blood in the raw range product packet upon thawing?
The liquid in the packet isn’t just blood but a mix of natural juices released during thawing. This is normal and doesn’t affect the quality of the product.
Why is a specific product hard after cooking?
If a product turns out hard after cooking, it may be due to overcooking, excessive heat, or improper thawing. Follow the recommended cooking instructions for the best texture.
Why is a specific product harder after cooking or broken into pieces during cooking as it is very soft (e.g., Kofta)?
If a product becomes too hard or breaks apart during cooking, it may be due to overcooking, high heat, or improper handling. For delicate items like koftas, cook on medium heat and avoid excessive stirring.